Account & billing
Cancel your subscription
You can cancel through the billing portal opened from your profile. If you are unsure whether a cancellation went through, the subscription status is the place to check.
Open Manage Subscription
Sign in to the account with the subscription. Open your profile from the account menu and choose Manage Subscription. This opens the Stripe billing portal, where you can select your subscription and follow the cancellation steps through to confirmation.
Check the result
Return to your profile and refresh if needed. A subscription scheduled to end can still show as active during its remaining period; look for “will cancel at the end of the billing period” alongside the status.
Closing the portal before confirming, or cancelling the payment card itself, is not the same as cancelling a subscription. If the status does not show the change you expected, contact us and we will check it for you. There is no need to subscribe again just to ask.